We aim to dispatch the same day for orders placed before 11am on Weekdays.
Club embellished orders can take up to 7 working days to be dispatched.
Please contact us with your order number and new address.
If the order has been processed or dispatched, this may not be possible.
USA Customs have removed the $800 de minimis duty exemption. This means every order you place for USA delivery, regardless of value, will require you to pay USA duties, taxes and import charges to the carrier. This can be well over 50% of the order value. Gilbert Rugby is not liable for this.
Please check your local customs office for more information.
We cannot offer a return for goods once they have been dispatched from the UK, as the fees will remain outstanding.
All of our products are dispatched from our warehouse in Hastings, East Sussex.
We do ship internationally, please see a full list here.
Your dispatch email will contain a tracking link.
We offer a free 30 day returns policy to mainland UK customers.
Please use the link below to start your return.
Please note, goods must be in original, unused condition and packaging upon return to us. We also cannot accept returns for personalised items.
Unfortunately, we do not offer an exchange service.
Please refer to our returns policy and reorder your preferred item via our website.
If your order has been processed, it is unlikely that we’ll be able to cancel your order.
Please contact us with your order number and we will see if this is possible.
Please contact us with the discount code you’re trying to use and the item you’re trying to apply this to.
Please log into your account via our website and head to the ‘Loyalty hub’ section.
You can then redeem any available vouchers on this page.
Please note, the website does only allow 1 voucher per order.
If a product is currently out of stock, you can sign up to be notified as soon as it becomes available again.
Simply click the “Notify Me When Available” button on the product page and enter your email address. We’ll send you an automatic email notification as soon as the item is back in stock.
Restocks can happen regularly depending on the product, so joining the notification list is the best way to make sure you don’t miss out when it becomes available again.
No — for shipping and storage purposes, our rugby balls are delivered deflated.
This helps protect the ball during transit and ensures it arrives in the best possible condition.
To prepare your ball for use, you’ll need a pump and needle adaptor. We offer a range of compatible pumps and inflation accessories on our website. Before inflating, we recommend lightly moistening the needle and inflating to the recommended PSI shown on the ball to ensure optimal performance and longevity.
Rugby balls come in different sizes depending on the player’s age and level of play.
As a general guide:
Using the correct ball size helps players develop proper passing, handling, and kicking technique.
For a full breakdown of rugby ball sizing and recommendations, please visit our guide and/or size guide is displayed on the product page for Rugby Balls.
For optimal performance, rugby balls should typically be inflated to 9.5–10 PSI (pounds per square inch), however this can vary depending on ball type and size. Always check the ball for the recommended PSI.
Inflating your ball within this range helps ensure the correct shape, grip, and flight when passing or kicking.
Before inflating, we recommend:
Check out our ball care guide for tips on inflation and care to ensure optimal performance and longevity for your rugby ball.
Training rugby balls are designed to be durable and long-lasting, making them ideal for regular practice sessions, schools, and club training.
Match rugby balls are engineered for higher performance, offering enhanced grip, balance, and flight characteristics required for competitive games.
Training balls typically prioritise durability, while match balls prioritise precision and performance.
You can explore our full range of rugby balls here.
Yes — we provide detailed size guides to help you choose the right fit across our range, including clothing, footwear, protective equipment, bats and more.
Our size guides include measurements, fitting advice, and specific recommendations to help you select the right size. You can find product specific size guides on the product pages, or you can see all of our Size Guides here.
Yes — we are committed to making a positive impact. Our corporate social responsibility programme, focused on supporting communities, growing participation in rugby, and promoting positive social and environmental impact through the sport through our partners.
Through this initiative, we work with partners, clubs, and organisations around the world to help make rugby more accessible and inclusive.
You can learn more about our commitments and initiatives here.
