After a brief interruption to our service, the returns system is now functioning fully – apologies for any inconvenience caused while this issue has been addressed.
RETURNING SOMETHING YOU BOUGHT ON OUR OLD WEBSITE
This website was launched in May 2019. Do you want to return something from our old website? Please email firstname.lastname@example.org with details of what you want to return and quote your order number and the first line of your address.
Gilbert gives you FREE shipping on every UK order over £10. For orders below £10, a delivery charge of £3.95 will apply.
The countdown on the product pages tells you when the next dispatch day will be. We usually dispatch via tracked UPS or DPD and typically your order will be delivered 2 working days after the dispatch day. Please note that deliveries to the Islands and Highlands will take a little longer.
UK customers get FREE returns. Simply go to our self-service returns centre to create a return and print a pre-paid UPS shipping label. Then just take your return package to any UPS drop off point.
If packages are received damaged we advise carefully examining your goods straight away and documenting any damage with images if possible (package and item/s). Any damage claim must be reported to us by the end of the working day following delivery. Damaged items should remain unused while your query is assessed.
CUSTOMERS FROM EU COUNTRIES
Gilbert offers FREE shipping on every order over £100 to an EU country. For orders under £100, we charge a fixed rate of £10.00 for shipping.
Typically your products will arrive three working days after despatch. Customers in countries further from the UK should allow longer.
We refund customers from EU countries up to the original value of their order. Simply go to our self-service returns centre to start a return.
CUSTOMERS FROM USA
Gilbert offers FREE shipping on every order over £200. Shipping for orders under £200 costs just £10.
Shipping times will depend on local couriers and customs.
Customers must provide a USA telephone contact number.
Customers from the USA must pay the cost of any returns shipping.
You can go to our self-service returns centre to start a return.
REST OF THE WORLD*
At this time we do not ship directly to any other countries. This is subject to change at any time.